Frequently Asked Questions
🪵 Product & Craftsmanship
Q1: Are your artworks truly hand-carved?
- Yes! Every piece in our collection is meticulously hand-carved by skilled artisans. Because of this handmade process, each artwork features unique textures, grain patterns, and slight variations. You are not just buying decor; you are collecting a one-of-a-kind piece of art.
Q2: What kind of wood do you use?
- We use only premium, sustainable woods known for their durability and beautiful grain, including African Sapele, South American Teak, Cherry Wood, and Amber Wood. We never use cheap synthetic materials or MDF.
Q3: What is the "Thermal Modification" or "Carbonization" process?
- Many of our frames undergo a specialized high-temperature carbonization process. This not only gives the wood a stunning, vintage charred aesthetic but also makes it highly moisture-proof, crack-resistant, and warp-free. It’s built to last for generations.
✨ Display & Care
Q4: Can I hang them on the wall or place them on a table?
- Most of our artworks are designed for versatile display! They come with sturdy backing hardware, making them easy to mount on your gallery wall or stand freely on a mantel, desk, or bookshelf. (Please check individual product specifications for details).
Q5: How do I clean and maintain my wooden art?
- Simply dust lightly with a soft, dry microfiber cloth. Do not use harsh chemicals, wet wipes, or abrasive cleaners, as they may damage the natural wood finish and hand-painted details.
📦 Shipping & Returns
Q6: How are the artworks packaged?
- We treat each piece like the treasure it is. Your artwork will be securely packed with multi-layered protective materials and placed in a sturdy box to ensure it arrives at your doorstep in pristine condition.
Q7: What is your return and exchange policy?
- We want you to be completely in love with your purchase! If your item arrives damaged or you are not fully satisfied, please contact our support team within [30] days of delivery, and we will make it right.